I get it, life happens to us all, please try your best to give me as much notice as possible to cancel or rearrange appointments and I will always do my best to acccommodate you. However, I am the boss lady :) and here is my cancellation policy.
• Should you fail to turn up for your appointment, or should you cancel your appointment within 24 hours notice, you will be charged 100% the cost of the treatment.
• Should you cancel your appointment within 48 hours notice, I reserve the right to apply a charge of up to 100% the cost of the treatment.
• Online bookings require a 50% booking fee, you can change this appointment outwith 48 hours you will not lose your booking fee. *details below*
• Should you be late for your appointment, you may only receive part of your scheduled treatment but will be liable for the full cost of the treatment. If you are significantly late, you may not receive your treatment at all and will still be liable for the full cost of the treatment.
• Should you repeatedly fail to turn up/turn up late for appointments, I reserve the right to refuse further bookings unless payment in full is made in advance. In some instances, I reserve the right to refuse further booking altogether.
• Should you make amendments to the treatments for which you have booked, you shall be charged accordingly – e.g. if you book in for a bikini and leg wax and then decide to only proceed with the bikini wax and not the leg wax, then the cancellation policy shall apply to the leg wax. In this scenario, if you cancel the leg wax within 48 hours you may be liable to pay up to 100% the cost of the treatment, and if you cancel within 24 hours then you will be liable to pay 100% the cost of the treatment.
ONLINE BOOKING : Booking on my OVATU booking system can be changed outwith 48 hours. You can either message me to move your appointment, so check what you would like and let me know and i'll move you. Or cancel your appointment and rebook. you'll be required to pay another 50% booking fee but your entire appointment will then be paid and you'll have the appointment you want. If you need to change your appointment within 48 hours, let me know and I can release it into my diary, If the appointment is taken by someone else you will not lose your booking fee however if the appointment isn't filled then you will lose your booking fee.
I am not in the business of making money for doing nothing and would much rather provide you with the service for which you have booked. When clients don’t turn up for appointments I am left twiddling my thumbs and out of pocket. Imagine turning up for work and your boss telling you that he/she isn’t paying you for today, but he/she expects you to hang about anyway. Those who know me well will know that I absoutely hate all this serious stuff
Now the serious stuff is out the way, let’s get waxing
CALL NICOLA ON 01292 312935 or 07760 385101
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